Privacy Policy
Last updated: 19 October 2025
Introduction
Mike Gagnon Plumbing ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a quote or contact us through our website
- Subscribe to our newsletter or communications
- Fill out a form on our website
- Contact us via phone or email
This information may include:
- Name and contact details (phone number, email address, postal address)
- Postcode and location information
- Service requirements and project details
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address and browser type
- Operating system and device information
- Referring URLs and pages visited
- Date and time of your visit
- Click-stream data and website usage patterns
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To respond to your inquiries, provide quotes, and deliver the services you request
- Communication: To contact you regarding your service requests, appointments, and project updates
- Customer Service: To respond to your questions, resolve issues, and improve our customer support
- Marketing: To send you promotional materials and updates about our services (only with your consent)
- Website Improvement: To analyze how our website is used and improve user experience
- Legal Compliance: To comply with legal obligations and protect our legal rights
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business (e.g., email service providers, payment processors)
- Legal Requirements: When required by law or to protect our rights, property, or safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to share your information
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve website performance and user experience
- Provide relevant content and advertisements
You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Your Rights
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to our processing of your personal information
- Restriction: Request restriction of processing your personal information
- Portability: Request transfer of your information to another service provider
- Withdraw Consent: Withdraw your consent for marketing communications at any time
To exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: